Frequently Asked Questions

What is the difference between a N95, KN95, surgical mask and fabric face mask?

• Each mask has different uses and provide different types and levels of protection and facial coverage.  A fabric face mask is intended to protect the wearer and those who come in contact with them from large droplets of liquid from either person.  Most are not liquid/water resistant.  A surgical mask is the next grade in masks that you often see a dentist or surgeon wear.  These masks may or may not have liquid barrier protection but do provide additional protection with multiple filtration layers (typically 3).  Similar to fabric face masks, surgical masks do not seal to the face.   The next grade in masks, the N95 and KN95 are currently most well-known and also scarce as they are primarily used in medical settings because with proper fitting will seal closely to the face and offer superior filtration capabilities.  The "95" implies when properly fitted, these masks will have a very close facial fit and a 95% efficient filtration of airborne particles of 0.3 microns or larger.  The "N" is the USA code for these masks while the "KN" is the China code.  Additional codes are KF94 for Korea and FFP2 for the EU code, which includes the UK.

              Breathability is also a factor to consider as the more protection a masks provide, generally it will be harder to             

              breathe comfortably over longer periods of time.  

What is the difference between your masks and all the other ones I see online, Amazon, Ebay, etc...?

• We take pride in careful and proper sourcing of all of our products to make sure we only provide premium, hard-to-find, quality products.  Our premium surgical masks offer 4 layers of protection with anti-bacterial filter paper instead of the typical 3 layers you will find elsewhere.  Our fabric face masks are water resistant.  Most are not.  In addition, our water-resistant fabric face masks are very comfortable, soft, stretchable and reusable up to 30 washes.  Finally, our prices are conscientiously priced below market to help decrease shortages while combating price inflation and price-gouging.  
• We also work directly with every manufacturer.  This is crucial as it establishes a transparent relationship for us to provide essential feedback to them for constant product improvement.

Why are your prices so cheap compared to every other store?  Are your products cheap?

• Our mission is to provide quality PPE in a time of need at below market costs.  With many people losing their jobs, we feel every penny counts and therefore have purposely priced all of our products under market to help. Contrary to logical sense, our products are actually of superior quality!

How will I know if your masks will fit my face?

• Our premium 4-layer surgical mask is of typical size and has an accordion-type of vertical facial coverage.  This mask is advisable for those needing larger vertical facial coverage or needing additional layers of protection because this mask has 4 layers with anti-bacterial filter paper instead of the typical 3 you will find elsewhere. Our water-resistant fabric face mask is also one size fits most.  If you suspect you are in need of a mask with much greater facial coverage, we recommend our premium 4-layer surgical masks.  We are working on providing larger sizes for our water-resistant fabric face masks.

              Please refer to each product page for approximate dimensions.  

How am I suppose to wear your fabric face mask?

• It is recommended by the manufacturer to wear your water-resistant, fabric face mask with the tag facing outwards for maximum comfortability and effectiveness.

How am I suppose to wash your fabric face mask?

• It is recommended by the manufacturer to hand wash and air dry your water-resistant, fabric face mask to preserve its life and effectiveness.  

How long can I use your masks for?

• Every person will have different uses for different masks in different situations and environments.  Therefore, there is no concrete answer to how long your mask will last.  Nonetheless, the general guideline is KN95 masks are singe-use; surgical masks are single-use and fabric face masks are reusable and washable if designated as so.  

Do you offer kid sizes?

• Yes, our water-resistant fabric face mask can be purchased in kid sizes!  However, we do not have a large supply of kids sizes so please refer to each product page.  If there is a kid's size option then that means they are available.  If not then unfortunately they are not at the moment and please check back at a later time when we replenish that specific size inventory.

Can I return my purchase?

• We strive to be as transparent as possible with every product we offer by providing actual pictures in addition to general stock photos, testing videos, detailed descriptions and approximate measurements to provide you with a clear idea of what you are purchasing.  In addition, due to an extreme amount of caution of COVID-19 transmission, we cannot accept returns.  As a result all sales are final.  

Can I cancel my order and get a refund?

• We can issue a refund; however please be advised we incur charges and transaction fees from 3rd party credit processing companies once you complete checkout.  As a result, any refund issued will incur a 4% fee of the the total amount to cover these processing fees.  This 4% fee will be deducted from the refund we issue to you.  Please allow 2-7 business days for your refund to post within your account.  Finally, please take your time and read through the descriptions of each product, read through this FAQ and email us with any questions you may have before finalizing your purchase.

How long does it take for my order to arrive?

• While we strive our very best to have your items shipped the very next business day and sometimes even the same day, our typical handling time from packaging to dropping them off with the delivery carrier is 2 days.  Once your package has been given to the delivery carrier, a confirmation email with your tracking number will be provided.
• Please note: All delivery carriers: USPS, FedEx, UPS, etc... are currently overwhelmed and as a result your delivery may be delayed.  Currently we have seen about 10-15% of our deliveries delayed by the USPS, FedEx, UPS, etc...

I would like to order in bulk quantities but there is no option to do so.  What should I do?

• For bulk quantities, please email info@ncnmasks.com.